How it works · from booking to billing
Every step from the booking to the bill.
From the moment a coordinator books a session to the moment finance approves the invoice — here is every step, and what each side sees. Matching is automated; a real person is always reachable.
On-site · video · phone Metro + greater Minnesota Documented every session
The flow
Six steps, no theatre.
- 01
A coordinator describes the session.
Modality, language pair, setting, sensitivity tier, and whether the session must be on the record — auto-filled from a saved profile, or pulled from your EHR or case-management system via API. No patient names or clinical content needed to book.
- 02
Lingfaro matches automatically — to a person, not a pool.
Matching scores credentialed interpreters by language fit, specialty, prior performance, location, and current load. The closest qualified interpreter is offered first, and the search widens until one accepts. A real person keeps eyes on every high-sensitivity match as it goes out.
- 03
The interpreter accepts — or the next one does.
Accept times are tracked transparently. If the first candidate doesn't respond within the window, the next one does — and the interpreter sees the full offer, including rate, mileage, and paid prep time, before deciding.
- 04
The session happens — and is documented.
On-site, by phone, or by video. Start and end timestamps are captured automatically, and a verbatim transcript is available on request. If something goes sideways, a real person is on call for live escalation.
- 05
Both sides attest — separately.
The institution confirms time-on-task; the interpreter confirms their own ledger. Mismatches surface immediately, not in next month's reconciliation. Every confirmed session produces a signed, tamper-evident record.
- 06
Invoice, payout, and the record.
The institution receives a net-30 invoice with cost-center splits. The interpreter is paid on the regular payout cycle by direct deposit. The full session record — credentials, timestamps, dual attestation — is one export away, as plain JSON or PDF.
How it works · on the real screens
Book, match, attest, and bill.
Four steps, shown on fragments of the real client portal — not an abstract diagram. This is what your team actually does on the day.
One form. A price before you commit.
Language, time, modality, and tier — placed in seconds. The estimate is live, and anything that shouldn't be in a request (a patient identifier) is flagged before it's posted.
Finding your interpreter — automatically.
Matching routes to the closest qualified interpreter and widens statewide until one accepts. No request sits waiting; a real person is on call if one needs a hand. You watch the status move to Confirmed, credential and distance shown.
The session, on the record.
Check-in, duration, and sign-off are captured as they happen. Both parties attest and the record seals — tamper-evident, retained to your policy.
- Checked in Amina H. · room 412
- Session ended 1h 17m
- Both parties attest Record sealed
Net-30, itemized, downloadable.
Every sealed session rolls into a consolidated invoice — ACH or card via Stripe, cost-center splits, a PDF your finance team will recognize.
Step 02 · matching
Routed to the closest qualified interpreter — automatically.
No request sits in a queue waiting for someone to pick it up. The search starts with the best-fit interpreter and widens by tier until one accepts, with a real person watching the highest-sensitivity matches.
Matching scores credentialed interpreters on language fit, specialty, prior performance, location, and current load. The interpreter who accepts sees the full offer — rate, mileage, and paid prep time — before they say yes. The time-to-fill we report is the real one, not a friendly average.
Automated matching is the default. Human help is always available: if a request needs a hand, a real person is on call, in shift, with a name.
Step 05 · the record
Every session becomes a record an auditor can read.
At attestation the interpreter and the institution independently confirm the same facts. Only then is the record sealed — tamper-evident, and exportable as plain JSON or PDF.
Service-level commitments
We'll put our SLAs in your contract.
These are the standards we hold ourselves to. We're early and growing our Minnesota network — we report against these commitments, and we're glad to attach this table to a master agreement.
| Category | Description | Commitment |
|---|---|---|
| Acceptance | Tier 1 · legal & medical | Minutes, not hours |
| Acceptance | Tier 2 · standard scheduled work | Same-day |
| On-site arrival | Within metro coverage | Scheduled to your appointment |
| Transcript | Verbatim, on request | Next business day |
| Invoice issue | After session close | Within two business days |
| Interpreter payout | Regular cycle · direct deposit | 1–2 business days after attestation |
| Support response | Handled by a real person | Same business day |
Want to see it on your own session?
Tell us the language, the setting, and the volume. We'll walk you through every step above — and a real person answers within one business day.
Request a walkthrough